RelayChatFor Shopify

WhatsApp order automation

Confirm every COD order before it ships.

RelayChat messages your customers on WhatsApp at the moments that matter: order confirmation, abandoned checkouts, shipping and restocks. Fewer fake orders, fewer returns, more recovered sales.

Connect your WhatsApp

Choose how messages are sent
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Your Store
Business account
Please confirm your orderHi Aleeza, thank you for shopping with Your Store!Order: #1042
Items: Satin Step - Brown x1
Total: PKR 2,499Please tap Confirm so we can ship it.10:42
↩ Confirm order
↩ Cancel order
Confirm order10:43 ✓✓
Order #1042 tagged WA Confirmed

Everything a cash-on-delivery store needs

  • WhatsApp order confirmations

    Customers tap Confirm or Cancel on cash-on-delivery orders, and the order is tagged with their answer.

  • Order confirmation follow-ups

    A reminder goes out if the customer hasn't answered, and the order is marked no-response after that.

  • Welcome messages

    Customers who message your store get an automatic greeting, without repeating it every time they write.

  • Abandoned checkout recovery

    Up to three timed reminders with a link back to the cart, and an optional one-time discount code.

  • Fulfillment notifications

    Courier, tracking number and tracking link sent the moment an order is fulfilled.

  • Real-time analytics

    Track messages sent, delivered and read, confirmations and recovered checkouts as they happen.